The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services. The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle.
Service Transition is the set of activities/processes that work within the requirements defined in Service Strategy, encoded in Service Design are realized in Service operation, while controlling risk of failure and disruption. The ST processes combine the practices of Release management, Program/Project Management and Risk Management. The purpose of ST is to ensure that new/changed services meet the expectations of the business as documented by the SS and SD phases.
The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:
To learn more on these levels please visit: www.axelos.com
Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications) A basic IT literacy and around 2 years IT experience are highly desirable.