ITIL® Intermediate (ST)

The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services. The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle.


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  • Overview
  • Course Objectives
  • Course Exam(s)
  • Who Should Attend
  • Course topics
  • Benefits

ITIL® Intermediate (ST)

ITIL® Intermediate - ST

The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents.

Service Transition is the set of activities/processes that work within the requirements defined in Service Strategy, encoded in Service Design are realized in Service operation, while controlling risk of failure and disruption. The ST processes combine the practices of Release management, Program/Project Management and Risk Management. The purpose of ST is to ensure that new/changed services meet the expectations of the business as documented by the SS and SD phases.

Key features

  • 2 days of Instructor Led Training
  • ITIL Intermediate exam
  • Softcopy of the material
  • Softcopy of ST material
  • E- certificate
  • Highly competent and ITIL Expert certified trainers



ITIL® is a registered Trademark of AXELOS Limited. All rights reserved.

Certification Levels

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:

  • Foundation Level
  • Intermediate Level
  • Expert Level
  • Master Level

To learn more on these levels please visit:

By the end of ITIL® ST certification training you will be able to:

  •  Describe the purpose, principles and processes in service transition
  • Identify how to manage people through service transitions
  • Identify how to organize for service transition
  • Define the technological considerations in service transition
  • Identify how to implement and improve service transition
  • Identify challenges, critical success factors and risks


Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications) A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

  • Exam Duration: 90 Minutes
  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Exam Pass Mark: 70%
  • Level of Qualification: Intermediate
  • Electronic Devices Permitted: No
  • Open Book: No
  • No. of questions: 8


  • An IT professional working in roles associated with strategic planning, execution and control within a service-based business model.
  • Require a detailed understanding of Service Transition principles, Processes, and activities.
  • Are working in, or about to enter, an IT Service Transition environment.
  • Require a detailed understanding of ITIL Service Transition.


ITIL Intermediate ST

  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks.


  • Accurate estimates (cost, time, resource, risk)
  • Greater change volume
  • Standard practices are easier to adopt and follow; share across projects and services
  • Reduce delays from the unexpected or dependencies
  • Reduce effort in managing ST test/pilots
  • Improve stakeholder expectations and confidence
  • Ensure new/changed service is maintainable and cost-effective
  • Improved control of Cis/service assets.