ITIL® Intermediate (SS)

 

The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents.  The Service Strategy phase of the service lifecycle provides guidance on how to design, develop, and implement IT Service Management. The organization’s management team will understand the costs and risks associated with their service portfolios and can efficiently use this information in their operational decision-making. Having the proper strategies in place can give the company a proactive and productive approach to their business operations.

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Details for This Course
Date Duration Location Enquiry
Oct 12 - Oct 13 2 days Dubai Enquiry
Nov 09 - Nov 10 2 days Dubai Enquiry
Dec 21 - Dec 22 2 days Dubai Enquiry
  • Overview
  • Course Objectives
  • Course Exam(s)
  • Who Should Attend
  • Course topics
  • Benefits

ITIL® Intermediate (SS)

ITIL® Intermediate - SS

The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents.

  • The Service Strategy phase of the service lifecycle provides guidance on how to design, develop, and implement IT Service Management.
  • The organization’s management team will understand the costs and risks associated with their service portfolios and can efficiently use this information in their operational decision-making.
  • Having the proper strategies in place can give the company a proactive and productive approach to their business operations.

Key features

  • 2 days of Instructor led Training
  • ITIL Intermediate exam
  • Soft copy of the material
  • Softcopy of SS material
  • E- certificate
  • Highly competent and ITIL Expert certified trainers

 

 

ITIL® is a registered Trademark of AXELOS Limited. All rights reserved.

Certification Levels

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:

  • Foundation Level
  • Intermediate Level
  • Expert Level
  • Master Level

To learn more on these levels please visit: www.axelos.com

By the end of ITIL® SS certification training you will:

  • Understand the purpose, principles and processes in service strategy
  • Explain governance in terms of service strategy
  • Identify how to organize for service strategy
  • Define the technological considerations in service strategy
  • Explain the implementation of service strategy
  • Identify challenges, critical success factors and risks
  • Create and operate customer-focused ITIL service strategies

 

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5). A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

  • Exam Duration: 90 Minutes
  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Exam Pass Mark: 70%
  • Level of Qualification: Intermediate
  • Electronic Devices Permitted: No
  • Open Book: No
  • No. of questions: 8

 

  • An IT professional working in roles associated with strategic planning, execution and control within a service-based business model.
  • IT operations, technical, IT management personnel requiring more information about ITIL best practices or anyone responsible for managing implementing, or consulting on ITIL processes within IT or in conjunction with IT.

 

ITIL Intermediate SS

  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks

 

  • Improved understanding of customers and market spaces
  • Ability to identify and analyse demand patterns and use of services
  • Superior capabilities for managing overall services portfolio
  • Ability to optimize IT investments
  • Improves job performance and opens up better career avenues