The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents. The Service Strategy phase of the service lifecycle provides guidance on how to design, develop, and implement IT Service Management. The organization’s management team will understand the costs and risks associated with their service portfolios and can efficiently use this information in their operational decision-making. Having the proper strategies in place can give the company a proactive and productive approach to their business operations.
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The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:
To learn more on these levels please visit: www.axelos.com
Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5). A basic IT literacy and around 2 years IT experience are highly desirable.