The Service Offerings and Agreements (SOA) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management. The SOA course is designed to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. It also provides guidance on how service offerings can be developed to support both business and user needs.
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The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:
To learn more on these levels please visit: www.axelos.com
The ITIL® Certificate in Service Offerings and Agreement is intended to enable professionals to apply SOA practices in support of the service management lifecycle.
Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5). A basic IT literacy and around 2 years IT experience are highly desirable.
Students will gain in-depth knowledge of Service Offerings and Agreements and hold a widely recognized qualification, if successful. Benefits to your organization: Employees will be able to use the processes and tools to make quality decisions regarding the direction & provision of services to the organization. Benefits to you as an individual: You will gain in depth knowledge and be able to demonstrate your ability to identify service opportunities and plan to make the best use of limited resources in service delivery.