ITIL® Service Operation (SO) manages the day-to-day operation of a service and provides guidance on the effective and efficient delivery and support of services. The purpose of SO is “ to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers.” The objectives include: Maintain business satisfaction and confidence Minimize the impact of failure on day-to-day operations Ensure services are provided to authorized users only.
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The purpose of SO is “ to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers.”
The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:
To learn more on these levels please visit: www.axelos.com
Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications) A basic IT literacy and around 2 years IT experience are highly desirable.