ITIL® Intermediate (PPO)

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

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Details for This Course
Date Duration Location Enquiry
Oct 26 - Oct 27 2 days Dubai Enquiry
Nov 23 - Nov 24 2 days Dubai Enquiry
Dec 28 - Dec 29 2 days Dubai Enquiry
  • Overview
  • Course Objectives
  • Course Exam(s)
  • Who Should Attend
  • Course topics
  • Benefits

ITIL® Intermediate (PPO)

ITIL® Intermediate - PPO

The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents.

The Planning, Protection and Optimization (PPO) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.

Key features

  • 2 days of Instructor Led Training
  • ITIL Intermediate exam
  • Softcopy of PPO material
  • E- certificate
  • Highly competent and ITIL Expert certified trainers

 

 

ITIL® is a registered Trademark of AXELOS Limited. All rights reserved.

Certification Levels

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:

  • Foundation Level
  • Intermediate Level
  • Expert Level
  • Master Level

To learn more on these levels please visit: www.axelos.com

Candidates can expect to gain competencies in the following areas upon successful completion of the training and exam components related to our ITIL® Intermediate PPO Certification Training:
  • Service design in PPO and the service lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO

 

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications) A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

  • Exam Duration: 90 Minutes
  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Exam Pass Mark: 70%
  • Level of Qualification: Intermediate
  • Electronic Devices Permitted: No
  • Open Book: No
  • No. of questions: 8

 

The Planning, Protection and Optimization qualification would suit candidates in the following IT professions or areas:

  • Capacity Manager
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Network Support
  • Business Continuity Manager
  • Security Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

 

ITIL Intermediate PPO

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO

 

Students will gain in-depth knowledge of Planning, Protection and Optimization and hold a widely recognised qualification, if successful. Benefits to your organization: Individuals within a business will be able to demonstrate an ability and competency in managing the design of resilient, secure and available services in any situation. The benefits of those services by increasing the success rate for delivering change will be maximized. Benefits to you as an individual: You will learn about aspects of service management related to designing; resilience; redundancy; and capacity needs for services.