ITIL® V3 Foundation

The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL® has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.

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Details for This Course
Date Duration Location Price Booking Enquiry
Sep 07 - Sep 08 2 days Dubai 2700.00 AED Book Now Enquiry
Sep 28 - Sep 29 2 days Dubai 2700.00 AED Book Now Enquiry
  • Overview
  • Course Objectives
  • Course Exam(s)
  • Who Should Attend
  • Course topics
  • Benefits

ITIL® V3 Foundation

ITIL® Foundation

The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL® has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.ITIL® Foundation course is an ideal course for every aspiring professional who wants to make his career in IT Service Management sector. After completing this training-cum-certification program, our participants will be able to demonstrate a basic understanding and implementation of the ITIL® framework. ITIL will enable you utilize and implement IT service and capabilities to provide and maximize value within your organization. By adopting the method and service within ITIL will increase productivity, optimize costs and improve customer experience.

myLearningKeys’ ITIL Foundation Training Classes will allow participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business and will enable you to progress your development in IT Service Management, and is a pre-requisite for the next level of ITIL qualifications; ITIL Intermediate, MALC and Expert.

ITIL® is a registered trademark of AXELOS Limited.

Key features

  • 2 days of training
  • Certification Foundation exam fee included
  • Foundation Mock Papers
  • ITIL® Expert Trainer
  • E-Certificate.
  • Our course has been accredited by Peoplecert, who are licensed by AXELOS as an Examination Institute for the ITIL® Foundation Certificate in IT Service Management.
 
 

ITIL® is a registered Trademark of AXELOS Limited. All rights reserved.

 

Certification Levels

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:

  • Foundation Level
  • Practitioner Level
  • Intermediate Level
  • Expert Level
  • Master Level

To learn more on these levels please visit: www.axelos.com

By the end of this training you will:

  •  Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
  • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
  • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

 

There is no pre-requisites for ITIL training course.Following is information on Accredited ITIL foundation certification exam.

  • Exam Duration: 60 Minutes
  • Exam Format: Multiple Choices
  • Number of Question: 40 Questions
  • Exam Pass Mark: 26 out of 40 (65%)
  • Level of Qualification: Foundation
  • Electronic Devices Permitted: No
  • Open Book: No

 

ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework
and how it may be used to enhance the quality of IT service management within an organization.
This certification is most suited for:
  • IT Managers/Support teams
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team/Development team
  • Process Owners/Practitioners

 

ITIL Foundation - Course Outline

  • Introduction to ITIL - Overview of ITIL & Basic Concepts
  • Service Strategy - How to align IT strategy with business goals and expectations
  • Service Design - Transform business requirements into strategic solutions
  • Service Transition - Manage change, risk, and quality assurance
  • Service Operation - Establish day-to-day business operations and customer expectations
  • Continual Service Improvement - Strategies for overall process and service improvement
  • Prepares participants to take and pass the ITIL Foundations Certification examination successfully
  • Exclusive access to trainer for after training query clarification

ITIL Foundation is the most recognized skill and certification for IT professionals and employees wishing to excel in IT Service Management. Organizations adopt, adapt and implement ITIL to gain better results and enhanced performance. ITIL is continuously evolving and improving and it has gone through an update in 2011. Out training program includes all the changes of ITIL 2011.