ITIL® V4 Foundation

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. 

In this class, you’ll learn about key ITIL structures, processes, and terminology, while discussing the practical implications of Service Management concepts. The course lays the groundwork upon which all further knowledge in specific areas of ITIL will be built.

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Details for This Course
Date Duration Location Enquiry
Apr 24 - Apr 25 2 days Dubai Enquiry
May 23 - May 24 2 days Dubai Enquiry
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ITIL® V4 Foundation

ITIL® V4 Foundation

This is a new two-day course that prepares you for the examination leading to the new Foundation Certificate In IT Service Management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

ITIL® is a registered trademark of AXELOS Limited.

Key features:

  • 2 days of Instructor Led Training
  • Certification Foundation exam fee included
  • Foundation Mock Papers
  • ITIL® Expert Trainer
  • E-Certificate.

Our course has been accredited by Peoplecert, who are licensed by AXELOS as an Examination Institute for the ITIL® Foundation Certificate in IT Service Management.

ITIL® is a registered Trademark of AXELOS Limited. All rights reserved.

 

At the end of this new two-day course, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

 

The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL 4 service management framework.

The ITIL® 4 Foundation certificate is awarded on successful completion of the exam. The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions). The exam lasts 60 minutes.

 

Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.

 

Module 1: Introduction

Module 2: Key Concepts in IT Service Management

Module 3: ITIL Guiding Principles

Module 4: The Service Value Chain

Module 5: ITIL General Management Practices

Module 6: ITIL Service Management Practices

Module 7: ITIL Technical Management Principles

Module 8: Exam Prepration

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 18 ITIL practices
  • Understand 7 ITIL practices