This 2-day course builds upon the DevOps fundamentals. The key focus of DevOps Practitioner is on the four skill areas that have been defined by DASA and are required for successful DevOps results. The course helps you know why the four skills: courage, teambuilding, leadership, and continuous improvement, are the necessary skills for a DevOps environment.
The DASA DevOps Practitioner course prepares candidates for the Practitioner qualification. It is designed to provide the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps.
When you have acquired the required knowledge from this course, you will be able to:
Required: DASA DevOps Fundamentals certificate
You will receive the required certification from DASA on successful completion of the DASA DevOps Practitioner exam.
EXAM DETAILS The characteristics of the DASA DevOps Practitioner exam are:
Exam Format: • Closed-book format • Web-based • Participants can bring scratch paper
Questions: • 12 multiple choice questions
Passing Score: • 60% (36 points to be scored out of 60)
Exam Duration: • 45 minutes • 15 minutes extra time for non-native English speakers
Individuals involved in IT development, IT operations, or IT service management
COURSE INTRODUCTION This module lets learners know about the course, such as a brief overview, certification, and training agenda.
TEAMBUILDING Teambuilding is about understanding the other’s point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product.
Design Teams: • Characteristics of a DevOps team • Skills of a DevOps Team • Self-organization and autonomy • Rules to consider when designing DevOps teams
Build Teams: • Effects of Happiness and Motivation on Performance • Feedback • Creating high-performance teams
Governance: • Governance within teams • Governance between multiple teams • Governance between organizations • DevOps contracts
DEVOPS LEADERSHIP This module describes how to facilitate teams to high performance, DevOps behaviour, transparency, and a service lifecycle mindset.
Build Culture: • Creating the right environment • Providing vision and purpose • Stimulating the right behavior • Servant leadership: giving control • Servant leadership: supporting and inspiring
Create Purpose: • Defining and aligning purpose • Purpose of having a purpose • Alignment versus autonomy
Be a Servant Leader: • Give Control to the Team • Inspire and Support the Team
Focus on Success: • Output versus outcome • Measuring and steering
COURAGE The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change.
Build Courage: • The importance of courage • Courage in relationship with experimentation • Trust in relationship with courage • Resilience, be ready for the unexpected • Courage in relationship with Leadership and feedback • Enabling courage at team level • Dealing with Failure
Think Different: • Courage day to day • Encourage critical thinking • Out of your comfort zone • Techniques to promote courageous behavior
VALUE – CUSTOMER-CENTRIC ACTION This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders.
Aspects of Value and Managing Expectations: • The different aspects of value • Stakeholder management • Customer collaboration and using customer feedback
Value and Prioritization • How to do prioritization CONTINUOUS IMPROVEMENT Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt.
Build Flow: • Understanding the Importance of Flow • Using Lean to optimize flow • Kaizen as a mindset • Radical change versus Kaizen • Using Pull to optimize flow
Continuous Improvement Tools: • Kaizen Event • Value Stream Mapping • Visual Management • Retrospective • Daily Standup • Five Times Why
Beneficial: Basic familiarity with Agile, Scrum, Lean, and ITSM principles